Shipping
Free shipping on orders over €200 within France (excluding oyas).
France:
- Home delivery in 24/48h.
- To a pickup point via Colissimo/relais: ATTENTION, N'OUBLIEZ PAS DE RENSEIGNER LE POINT RELAIS DE VOTRE CHOIX APRES LE PAIEMENT, MERCI! / PLEASE DO NOT FORGET TO SELECT YOUR PICK UP POINT AFTER PAYMENT, THANKS!
You can contact us via email info@magasinvivant.com for any specific requests.
How does it work?
Home delivery
Home delivery can be handled by different carriers depending on the package volume or its destination: DPD, Colissimo, Bpost.
Point Relais®
Delivery to a Point Relais® is handled through Colissimo relais. Once the package is delivered to your chosen Point Relais®, it will remain available for you for =
Pickup relay: 14 days
Post office: 14 days
Pickup locker: 5 days
An email or SMS will be sent to you with a tracking number so you can track your package to its delivery point.
USA: Home delivery is handled via USPS in approximately 7 to 10 business days.
Upon receipt of your order, please note that import taxes, customs duties, or other fees may be imposed by customs authorities. These additional charges, if applicable, are the responsibility of the recipient. We encourage you to check local customs regulations to avoid any surprises when your package arrives. :)
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How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number from the carrier.
Using this number, you can visit the carrier's website, enter your number, and track the various stages of your package's delivery.
You will receive an email containing the link to track your shipment.
Damaged package
If you notice that your package is damaged upon receipt, it is important to follow the procedure below:
1. Inspection upon receipt: At the time of delivery, if your package's packaging shows visible signs of damage, we advise you to note reservations on the delivery slip before signing. You have the option to refuse delivery if the condition of the package warrants it.
2. Notification to Magasin Vivant: If you accept the package despite its damaged condition or if you have already signed the delivery slip without reservations, please notify us within 48 hours of receipt by sending an email to info@magasinvivant.com. Please include photos of the package, its packaging, as well as any visible damage to the products.
3. Return and handling: If the package is returned due to a delivery refusal or prior agreement, we will arrange for the product to be resent or processed for a refund according to your preference and the terms of our return policy.
4. Review of requests: Each request will be handled with care, and we commit to resolving the issue as quickly as possible, in accordance with applicable legislation.
We thank you for following this procedure to facilitate the processing of your request.