I did not receive an order confirmation email

If you have not received a confirmation email, do not hesitate to check your spam folder.

Otherwise, write to us at info@magasinvivant.com

The order confirmation is sent directly to the email address you provided when ordering. You may have entered it incorrectly, but we can correct that.

How to track my order ?

When sending, you will receive an email with your tracking number.

You can also find your tracking number on your MAGASIN VIVANT customer account! once the package has been taken care of by the carrier.

What are the return conditions for an exchange or refund?

You have 14 (fourteen) calendar days from the date of receipt of your order to notify us of your desire to return all or part of your order.

Items must be returned in perfect condition (new, unworn, unwashed) and labeled in their original packaging.

Parts returned incomplete, damaged, deteriorated, soiled or having been used will not be exchanged or refunded.

You will need to attach to the package the return form available by clicking here .